Marketing

March 2018

How Things Catch On

By |2018-03-11T19:23:07+00:00March 11th, 2018|Contagion, Marketing, Segmentation, Strategy, Tools|

When something new appears on the scene, such as television, mobile phones, Google, or gluten-free cupcakes, not everyone rushes out to buy them at once. Some people jump in feet first, others hang-back a bit, and some finally give in. A perceptive chap, Everett Rogers, looked into how new ideas catch on and an interesting

February 2018

The Paradox of Choice

By |2018-02-17T00:48:14+00:00February 17th, 2018|Marketing, Psychology, Tactics|

People often think more means more. The more information we have, the more options to choose from, the better the final outcome and the happier we'll be. Often, however, the opposite is true: the more choices we have, the higher our expectations become - and the more we worry about making the 'wrong' decision. Enter

The Easiest Way To Create Value

By |2018-02-19T00:30:07+00:00February 1st, 2018|Communication, Customer Discovery, Marketing|

When was the last time you tried on your customers' shoes? Have you navigated your own website recently? Followed your user instructions? Contacted your customer service at the weekend? If you're ever in doubt how to create value, simply figure out how to make life better for your customers. Then focus on that!

January 2018

Why People Pay

By |2018-01-31T22:38:48+00:00January 31st, 2018|Emotion, Marketing, Psychology, Strategy|

It’s crucial to know why someone buys from you. More often than not it turns out to be rooted in emotion. Without understanding the emotions involved, you can’t tell the story your customers want to hear. It might be: Necessity: Food, shelter, warmth Fear: Health insurance, home security, PayPal Fear of Missing Out: Time-limited offers,

Make A Difference!

By |2018-02-19T00:29:53+00:00January 30th, 2018|Marketing, Strategy, Tools|

The Difference Map, by the inspirational Bernadette Jiwa, is a one-page method for thinking about your business from a fresh perspective and figuring out how to let people know why your difference should matter to them. Ask and answer as many questions as you can for each of the six sections 1. Principles 2. Purpose

When Logos Go Rogue

By |2018-02-19T00:29:43+00:00January 29th, 2018|Branding, Communication, Creativity, Marketing, Strategy|

Your logo is quite possibly the most important element of your brand. Here are 4 things to keep in mind when evaluating yours: 1. Avoid anything trendy - you'll regret it quicker than you can say "fidget spinner". 2. Be distinctive - something that cuts through the noise, but doesn't confuse. 3. Is created with

The Only Reason Customer Service Should Exist

By |2018-02-19T00:29:31+00:00January 28th, 2018|Customer Service, Marketing, Metrics|

Is to change peoples' feelings. Tony Hsieh, one of Zappos' founders, set out on a mission to position their company as the provider of the best customer experience. They set about making this a reality by ripping up the standard customer service measures that are often used (number of rings before the phone is answered,